Performance Improvement for Government Agencies
Department of Premier & Cabinet, SA
ACIG undertook a review of the processes by which the Premier receives briefings, with the aim of improving efficiency. We were able to show the Department how to reduce a three month process to two weeks, via a staged approach.
Consumer Affairs Victoria (CAV)
ACIG was engaged as part of CAV’s substantial (and complex) organisational change program. Through a series of workshops, we mapped existing processes throughout the organisation – identifying the various issues and opportunities for improvement. We then entered the process redesign phase, first working closely with senior management to develop a shared strategic view of the preferred way forward. ACIG’s consultants worked closely with CAV staff in order to flesh out the new and redesigned processes. We also delivered a clear and practical implementation plan, or roadmap.
Department of Health, VIC
ACIG provided practical advice on ways in which the Environment Health Unit could administer its regulatory responsibilities more efficiently and better protect and improve the health of Victorians. Our work delivered an analysis of the effectiveness and efficiency of the Environmental Health Unit’s enforcement activities in obtaining high levels of compliance with environmental health legislation.
Government of Papua New Guinea
ACIG supported the Government of Papua New Guinea’s efforts to improve public sector performance, through strengthening mechanisms to deliver public services. In this project ACIG designed a change strategy for the PNG Public Service and then facilitated the deployment of that strategy.
Performance Improvement in Local Government
Yarra Ranges Shire Council, VIC
ACIG introduced systems thinking into Council’s business planning process. We worked with every department and directorate to help them develop their systems map of their business, followed by an assessment of their system at three levels: a strategic assessment; a capability assessment; and a process performance assessment.
Bayside City Council, VIC
ACIG implemented an improvement program based on the Australian Business Excellence Framework. Our role included: working with Council staff and CEO to develop an approach to organisation-wide improvement; training an Organisational Self-Assessment (OSA) team; coaching the OSA team as it carried out a comprehensive assessment of the organisation’s capability and identified a range of improvement opportunities; coaching managers in their role in the change process; building Council’s internal capability by training project team facilitators in improvement techniques; and then working with project teams to ensure the facilitator develop competency in improvement techniques.
Recently, ACIG has been working with Council to develop a systems thinking approach to business planning, linking department and business unit activities to the long term objectives in the Council plan (line of sight) and demonstrating how they contribute to ‘public value’. Included in this latest work is integrating the Business Excellence Framework into the business planning process so that it becomes the means of improving capability at all levels of organisation.
Lean Thinking in Local Government
ACIG has delivered Lean Thinking and Process Improvement training (for practitioners and also to develop in-house facilitators) at Glen Eira City Council (Vic), Wyndham City Council (Vic), City of Manningham (Vic), City of West Torrens (SA), City of Tea Tree Gully (SA), City of Burnside (SA), Bayside City Council, the City of Ballarat (Vic), Yarra Ranges Shire Council (Vic), Corangamite Shire Council (Vic) and Gympie Regional Council (Qld). We also delivered similar Lean-based training in Root Cause Analysis to the Australian Government Department of Human Services.